Personal care
Dignified help with showering, dressing, grooming and medication prompts, done your way.
Core: Daily Activities
Currently accepting new clients
NDIS & aged care support in Ferntree Gully, Knox and Melbourne's east
Hello, I'm Ilakiya, but everyone calls me Ila. I'm an independent support worker who helps people with disability and older Australians live well at home and out in the community, with patience, respect and no rush.
Free, no-obligation chat · Self-managed, plan-managed & private clients
தமிழில் உதவி கிடைக்கும் · Support available in Tamil and English
- Certificate III in Individual Support (Ageing & Disability)
- NDIS Worker Screening Check
- First Aid & CPR
- NDIS Worker Orientation Module
- Public liability & professional indemnity insurance
Support that fits your day
Every service is tailored to your goals and routines. The tags show the NDIS budget category each support is commonly claimed under. Your plan is unique, so check yours with your plan manager or Support Coordinator.
Community access
Cafés, classes, library visits, social groups and hobbies. Get out and enjoy your neighbourhood.
Core: Social & Community Participation
Domestic assistance
Light cleaning, laundry and tidying to keep your home comfortable and safe.
Core: Daily Activities
Meal preparation
Planning, shopping and cooking healthy meals you enjoy, or learning to cook them yourself.
Core: Daily Activities
Transport
I can drive you to appointments, shopping and outings in my own car (a sedan or hatchback). Please ask if you're unsure it suits you.
Core: Transport (where funded)
Life skills
Build independence step by step: budgeting, travel training, routines and household skills.
Capacity Building: Daily Living
Respite
A reliable break for families and carers, knowing your loved one is in caring hands.
Core: Daily Activities
Aged care companionship
Friendly company, help around the home and gentle outings for older Australians.
Private
Meet Ilakiya (“Ila”)
I hold a Certificate III in Individual Support (Ageing and Disability), CHC33021, completed in 2026 with the Australian College of Community Services and Care (RTO 45361), and I have more than two years of hands-on experience supporting people with disability. I'm passionate about it, and I love seeing the small wins that make big differences to someone's life.
I'm an independent worker, so you deal with me directly. The person you meet at the meet & greet is the person who turns up, every time.
I believe good support starts with listening. You're the expert on your own life, and my job is to help you live it the way you choose.
Languages: English, Tamil
Say helloWho I support
I support adults with all kinds of needs, abilities and personalities, including:
- Intellectual disability
- Autism
- Physical disability
- Psychosocial disability
- Acquired brain injury
- Down syndrome
- Cerebral palsy
- Older Australians needing help at home
Don't see your situation listed? Please ask. Every person is different, and I'm happy to talk it through.
How it works
Get in touch
Send the short enquiry form or call me. It takes about two minutes.
Free meet & greet
We chat about your goals and preferences, with no pressure and no cost.
Service agreement
We agree on supports, times and rates in writing before anything starts.
Support begins
I turn up on time and we get started. We review how things are going regularly.
NDIS & fees, explained simply
I'm an unregistered NDIS provider. I work with participants whose funding is self-managed or plan-managed, and with private clients.
- Self-managed: you pay invoices from your plan funds and keep full flexibility.
- Plan-managed: your plan manager pays my invoices for you. No admin on your side.
- NDIA-managed: the NDIA only pays registered providers, so I can't work with you under this option. If you'd like to, ask the NDIA or your Support Coordinator about moving to plan management. Many people find it easy.
My rates are within the NDIS Pricing Arrangements and Price Limits. Ask for a clear quote. Everything is agreed in writing first.
Support Coordinators & Plan Managers
Looking for a reliable, screened and insured support worker for a self- or plan-managed client in the Ferntree Gully and Knox area? I respond promptly, communicate clearly and invoice accurately.
Why choose Ila
- One consistent person. No rotating roster of strangers.
- Screened & insured. NDIS Worker Screening Check, First Aid & CPR, public liability and professional indemnity insurance.
- Flexible hours. Mon–Sun, 7am–9pm.
- Own car for appointments, shopping and outings.
- Clear, honest pricing. Rates within NDIS price limits, agreed in writing first.
- Respect for your choices. Your goals lead, and I follow.
Service areas
Based in Ferntree Gully, VIC, supporting clients across Melbourne's outer east:
- Ferntree Gully
- Upper Ferntree Gully
- Boronia
- Bayswater
- The Basin
- Knoxfield
- Wantirna
- Wantirna South
- Scoresby
- Rowville
- Lysterfield
- Ringwood
- Croydon
- Mitcham
- Upwey
Not on the list? Ask me. I may still be able to help.
Frequently asked questions
Are you a registered NDIS provider?
No. I'm an unregistered NDIS provider, which means I support participants who self-manage their funding or have a plan manager, as well as private clients. I hold an NDIS Worker Screening Check and the NDIS Worker Orientation Module, and I carry public liability and professional indemnity insurance.
Can I use your services if my plan is NDIA-managed?
NDIA-managed (agency-managed) participants can only use registered providers. If you'd like to work with me, you can ask the NDIA or your Support Coordinator about moving to plan-managed or self-managed funding. A plan manager handles the invoices for you, so it needn't add paperwork to your week.
What happens at the free meet & greet?
We have a relaxed chat, in person or by phone, about what matters to you, the support you're looking for and how you like things done. There's no obligation and no cost. If we both feel it's a good fit, we agree on a service agreement before any support starts.
How much do you charge?
My rates sit within the NDIS Pricing Arrangements and Price Limits. Send an enquiry or give me a call and I'll give you a clear quote. Everything is written into your service agreement before we begin, so there are no surprises.
Can you drive me to appointments and outings?
Yes. I can drive you to appointments, shopping and community activities in my own car (a sedan or hatchback, so it suits people who can comfortably get in and out of a standard car; please ask if you're unsure). How transport is charged is agreed in your service agreement beforehand.
Do you support older people who aren't on the NDIS?
Yes. I provide companionship and help at home for older Australians on a private basis, including personal care, meals, light housework and getting out and about.
Which areas do you cover?
I'm based in Ferntree Gully and support clients across Melbourne's outer east, including Boronia, Bayswater, The Basin, Knoxfield and surrounding suburbs. If your suburb isn't listed, send an enquiry and ask.
Do I need to give you my NDIS number or medical details?
No. The enquiry form never asks for your NDIS number or any medical information. We only talk about what's needed when we've met and you're comfortable sharing.
Let's have a chat
A free meet & greet is the easiest way to see if we're a good fit.